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VISION
Reflections Respite Services aims to provide a sensitive, holistic “one stop” dementia specific service for the person experiencing dementia, their carer and family members. We believe the maintenance of human dignity, self-esteem and personal worth are integral in the management of the disease process, and is achieved through fostering a caring “family” environment conducive to fun and laughter.


MISSION STATEMENT
Reflections Respite Services is committed to enhancing the dignity, independence and quality of life for people experiencing dementia, and their carers, by providing specialised dementia specific care through coordinated, flexible, responsive, timely, individualised packages of services.


COMMUNITY COMMITMENT
Reflections Respite Services is committed to access and equity within a social justice framework.  This will be expressed by:
  • Actively working to enhance the quality of life of people with dementia and their carers
  • Respecting the right of individuals to maintain independence and control over their lives
  • Supporting and assisting individuals to attain optimum levels of health and well-being throughout the journey of dementia
  • Respecting the different cultural beliefs and values of individuals
  • Promoting and encouraging participation of consumers in determining the direction, activities and planning processes adopted by the program
  • Actively working towards elimination of barriers to equitable access
  • Effective planning to ensure the service offered is both relevant and timely
  • Developing procedures and practices to ensure available resources (human, material, financial and information) are used in the most effective manner to achieve positive outcomes for the client group.

CODE OF ETHICS

Reflections Respite Services staff will at all times conduct themselves in a professional manner, maintaining standards of good conduct.  The following are accepted ethical practices for all staff:

  • Treat all individuals with dignity and respect
  • Respect the rights of the consumer
  • Be punctual in providing a service
  • Always practise good hygiene while providing a service
  • Refrain from soliciting or accepting gifts or gratuities
  • Do not smoke in a consumer's home
  • Respect the personal property of consumers
  • Do not divulge confidential information
  • Practise polite, sensitive and diplomatic communications with consumers and the public
  • Maintain a standard of dress in keeping with the status of the organisation and the role of staff members
  • Practising non-discriminatory behaviour and actions
  • Refrain from any practises, either direct or implied, which may be construed as sexual harassment
  • Refer all requests for statements from the media to the Director.
  • Abide by the stated philosophy of the organisation.

 

 
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